‍Balancing Speed with Service

Pretty Bird launched with lines out the door and tickets flying in by the dozens. From day one, the goal was simple: serve incredible food without compromising the customer experience.

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To keep up with demand, Viet and Alexis knew they needed a fast, intuitive way for guests to order—without losing the personal touch. “As a restaurant, our main focus, aside from just great food, is great customer service,” they shared.

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More than Just Kiosks

When Pretty Bird reached out to Flash Order, it wasn’t just about kiosks. It was about finding a team that would listen, understand their unique setup—including dual production lines—and build a solution around it.

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"They really wanted to understand Pretty Bird, who we are, what we do, and why we need them. They really listened—and they showed up."

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Flash Order supported Pretty Bird’s in-store ordering with a fully integrated kiosk system, designed around their workflow and synced with Square for efficient operations.

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Behind the scenes, Flash Order handles the complexity. For the customer, it’s just fast, easy, and always delicious.

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